Frequently Asked Questions
Where are you located?
Our retail store is located halfway between Crockett and Madisonville on Highway 21 West. Directions
Are your products gluten free?
While our candied pecan products do not contain gluten, they may have come into contact with trace amounts in the processing facility. Full ingredient lists of each of our flavors can be found here.
How long does it take for my order to get to me?
Once your order is placed, processing time is 1-2 business days. Processing time may be extended during peak holiday season. Typical transit time once your order is shipped is 1-3 business days depending on the shipping carrier, but if you have a question about a package please contact us.
Why is shipping so much during the summer?
Any of our heat-sensitive products, such as our various chocolate pecans, have to be shipped in an insulated cooler with ice packs. Our full warm-weather shipping policy can be found here.
How do I keep pecans fresh?
We have a detailed breakdown of the best way to keep your pecans at their best here.